iHAMMS® Direct is a connectivity tool that links airline Frequent Flyer Program (FFP) data directly from hotel data capture systems such as Property Management Systems (PMS), Customer Relationship Management (CRM) Software and/or Hotel Loyalty Programs directly to airline FFP programs through the powerful iHAMMS®processing engine.
Using iHAMMS® Direct, a hotel may collect FFP information with existing PMS, CRM or Loyalty Program interfaces and input data during guest check-in/check-out, and then upload this data for direct connection to any airline FFP program in the world using the exclusive iHAMMS® Direct link.
iHAMMS® Direct makes sending or receiving data easy and straightforward. iHAMMS® support will set-up a unique interface for each participating hotel property for regular data submissions and feedback.
Supported by the powerful iHAMMS® OnLine Administration and Management Control Panel, iHAMMS® Direct is the modern gateway to advanced FFP Program administration.
The iHAMMS Direct® tool saves hotels money by processing FFP rewards faster and more effectively. Hotels will:
• use existing PMS, CRM or Loyalty systems to process airline rewards
• move vital customer service functions from the back-of-the house to the front-of-the-house
• free up staff from FFP administrative functions and cut labor costs
• improve accuracy and customer service levels
• dramatically increase FFP volume
• decrease airline billing errors