Research shows that offering miles to customers increases market share, allows hotels to remain at the forefront of the competition, and incentivizes initial and repeat business. But the world of loyalty is often changing and being redefined. Loyal customers are precious commodities and putting an increased focus on gaining and retaining loyal customers will make any business stand out in front of the pack. FFP programs are inherently nearly universal in their redemption value, so hotels with FFP programs, rather than just an internal loyalty program offering redemption points, are often preferred by travelers. Some studies have shown that more often than not, a guest would rather collect miles for their stay over a room upgrade or something of the like at the hotel-level, as the miles can be collected in various capacities and redeemed later when the guest has subsequent travel needs.
But how to effectively run a successful FFP program? It’s no secret that the collection of your customers’ loyalty information and transferring that data to a rewards program can be challenging. And then what about the fulfillment?
We are here to help! iHAMMS® mileage reward software will simplify this daunting task and allow you to create your own customized mileage loyalty program. We can also help you streamline an existing program.
Let our 25+ years of experience work for you!
Our advanced IT software, tools and staff will:
Analyze your market and demographics
Assist with worldwide airline partners selection and contracts negotiation
Utilize state-of-the-art automation for airline mileage data capture
Manage all administrative tasks quickly, accurately, and inexpensively
Directly connect to hotel PMS, CRM or Loyalty Systems (card swipe technology available)
Provide on-demand and customized reporting to ensure reconciliation of all monies spent
Reduce operating costs and retain complete accounting history of all FFP data
Awarding your guests miles for their stay is simply an invitation for their return!
Contact us TODAY for a free consultation.
Offices: Orlando | Los Angeles