February 7, 2017

On this day in 1964, four lads from Liverpool arrived in American for the first time.

Three thousand screaming fans were waiting for The Beatles as they arrived for their appearance on the Ed Sullivan Show and three concerts to follow. An estimated 73 million Americans...

September 9, 2016

Remember the days of the-oh-so popular got milk? ad campaigns?  It sparked copycat got fill-in-the-blank question mark sayings far and wide. Got wine? Got Hamilton? Got Jesus? Got football? Everybody wanted to know what you “got” so you knew what you needed. And who ca...

September 1, 2016

Do you ever feel like you, your department and staff around you are chasing their tails to get things done? Tired of playing the waiting game to get tasks completed in order to keep the work process flow moving? This can often be the case when attempting to manage a Fr...

August 17, 2016

You’ve Got Miles!

Remember the old AOL email days when we would log on to our email account and hear that glorious sound, followed by the announcement that “You’ve Got Mail!”? In those days, most email was relevant, or at least solicited. We weren’t inundated with loads...

August 9, 2016

You know what would make your guests happy? Rewarding them with FFP Airline miles! And what would make them even happier? When you reward them hassle-free with no forms, data entry or email requests.

iHAMMS®, International Hotel Airline Mileage Management System is a cl...

August 3, 2016

We all understand that retaining a loyal customer base is the master key to success. Marketers in all types of organizations spend countless hours rolling out crucial loyalty campaigns. It’s said that acquiring a new customer can be 4 to 10 times more costly on the ave...

July 29, 2016

By definition, the word loyalty is the “quality of being loyal to someone or something” or “a strong feeling of support and allegiance.” Digging deeper, loyalty is based on a consistent positive emotional experience, a physical attribute-based satisfaction and perceive...

July 14, 2016

What’s in the word “loyalty?”

A lot of meaning can be interwoven in this powerful word “loyalty.” Dating back as far as history can go, being a loyal friend, a loyal subject, or even a loyal leader meant survival in the changing times, which reaped valuable rewards. Ge...

Why FFP?

Research shows that offering miles to customers increases market share, allows hotels to remain at the forefront of the competition, and incentivizes initial and repeat business. But the world of loyalty is often changing and being redefined. Loyal customers ar...

June 30, 2016

Since launching iHAMMS, the International Hotel and Mile Management System, in 1995, our clients have been very busy rewarding their loyal guests.  Over 2 BILLION miles have been awarded! That’s over 95 THOUSAND miles a year.

So, what’s in a number? The road map of rewa...

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